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I see there are some postings regarding problems with this company.
I've never posted to a usenet group before. In desperation, I went
searching the net to see if anyone else was having problems and came
across this group. I wish I had come across it before getting involved
with Premiere Opera.

My $100 order was placed on 3/18/08. After several emails back and
forth, some answered, some not, they informed me that they were having
problems with their new distributor and eventually were taking back
all of the masters and processing the orders themselves again. They
apologized and even sent a free DVD as compensation for the incredibly
long delay.

All seemed okay, if somewhat unusual. But after having seen the
unbelievably substandard quality of the free DVD I received (a very
recent concert with Fleming/Thibaudet from a BBC broadcast with blurry
picture and muddled sound - I still can't figure out how something
recorded off of TV could be that inferior and unwatchable) and waiting
another month with still no word about the original order, I decided
I'd better just cancel my order and request a refund, something Ed had
promised in previous emails he would be glad to do if I so desired. I
sent an email on 6/18 requesting just that. This is when the responses
stopped cold.

After following up daily, I finally received a response from Ed on
6/24, explaining that he was out of town for personal reasons (Is
there no one else there who can cancel an order or even respond to an
email?) and that he believed my order had already shipped but that I
could return it for a refund.

Of course, to this day, I've received no such order and, worse, the
following day got an email stating that my order status had been
changed to "processing"!!!!!

I forwarded the email to Ed the next day, asking why my order status
was listed as processing rather than cancelled, essentially begging
him to just take care of the matter once and for all. Now, a week
later, I've still received no response at all from him or anyone else.
Once I started asking for my money back, they seem to have
disappeared.

I sent another email to Ed today, asking why, now two weeks after
trying to simply cancel an order, there has been no refund issued and
no change to my order status on their website.

I have a really bad feeling about this. I am a first-time customer of
Premiere Opera and was hoping to have a great experience with them and
become a regular. I read some of the responses to the other thread,
complaining about the company, and see that some people defended Ed as
a gentleman and an honest businessman. I sure hope they're right.

I'll update this thread in a few days to let you know if anyone
responds or issues the refund I was promised. In the meantime, I would
seriously caution anyone planning to do business with Premiere Opera
to think again.

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