> NONSENSE
>
> Over many, many years, Premiere & Ed;s other companies have proven to be
> reliable, honest & willing to please their customers!
>
> DonPaolo"Felicity" <felicity_pickw...@yahoo.co.uk> wrote in message
>
> news:1c47a6c5-7519-4757-9cab-710c64f96a7e@56g2000hsm.googlegroups.com...
>
>
>
> > I'm sorry it took a bad experience like this to show you the truth
> > about Premiere Opera. This company is to be avoided at all costs.
>
> > On 1 Jul., 17:37, dar...@live.com wrote:
> >> I see there are some postings regarding problems with this company.
> >> I've never posted to a usenet group before. In desperation, I went
> >> searching the net to see if anyone else was having problems and came
> >> across this group. I wish I had come across it before getting involved
> >> with Premiere Opera.
>
> >> My $100 order was placed on 3/18/08. After several emails back and
> >> forth, some answered, some not, they informed me that they were having
> >> problems with their new distributor and eventually were taking back
> >> all of the masters and processing the orders themselves again. They
> >> apologized and even sent a free DVD as compensation for the incredibly
> >> long delay.
>
> >> All seemed okay, if somewhat unusual. But after having seen the
> >> unbelievably substandard quality of the free DVD I received (a very
> >> recent concert with Fleming/Thibaudet from a BBC broadcast with blurry
> >> picture and muddled sound - I still can't figure out how something
> >> recorded off of TV could be that inferior and unwatchable) and waiting
> >> another month with still no word about the original order, I decided
> >> I'd better just cancel my order and request a refund, something Ed had
> >> promised in previous emails he would be glad to do if I so desired. I
> >> sent an email on 6/18 requesting just that. This is when the responses
> >> stopped cold.
>
> >> After following up daily, I finally received a response from Ed on
> >> 6/24, explaining that he was out of town for personal reasons (Is
> >> there no one else there who can cancel an order or even respond to an
> >> email?) and that he believed my order had already shipped but that I
> >> could return it for a refund.
>
> >> Of course, to this day, I've received no such order and, worse, the
> >> following day got an email stating that my order status had been
> >> changed to "processing"!!!!!
>
> >> I forwarded the email to Ed the next day, asking why my order status
> >> was listed as processing rather than cancelled, essentially begging
> >> him to just take care of the matter once and for all. Now, a week
> >> later, I've still received no response at all from him or anyone else.
> >> Once I started asking for my money back, they seem to have
> >> disappeared.
>
> >> I sent another email to Ed today, asking why, now two weeks after
> >> trying to simply cancel an order, there has been no refund issued and
> >> no change to my order status on their website.
>
> >> I have a really bad feeling about this. I am a first-time customer of
> >> Premiere Opera and was hoping to have a great experience with them and
> >> become a regular. I read some of the responses to the other thread,
> >> complaining about the company, and see that some people defended Ed as
> >> a gentleman and an honest businessman. I sure hope they're right.
>
> >> I'll update this thread in a few days to let you know if anyone
> >> responds or issues the refund I was promised. In the meantime, I would
> >> seriously caution anyone planning to do business with Premiere Opera
> >> to think again.- Hide quoted text -
>
> - Show quoted text -
