nUSEweb.com

> UNBELIEVABLE (but yet, somehow, I believe it)
> -----------------------------------
> Got this auto-email from Premiere Opera late last night:
>
> From: Premiere Opera [mailto:premopera@gmail.com]
> Sent: Wed, July 02, 2008 11:14 PM
> To:
> Subject: Order Update
>
> Premiere Opera
> Order Number:
> Detailed Invoice:
> https://www.premiereopera.com/account_history_info.php?order_id=
> Date Ordered: Tuesday 18 March, 2008
>
> The comments for your order are
> Your order has been updated to the following status.
> New status: Shipped
> Please reply to this email if you have any questions.
> ---------------------------------------------------------------------------------------
>
> Yes, folks, you heard it here. Almost four full months after placing
> my order, after two full weeks of trying to get them to cancel it,
> after one week of asking why my order status was changed to processing
> rather than canceled, and after Ed promised yesterday that my order
> would be "completely canceled" by day's end, the status has apparently
> been changed to "shipped."
>
> For goodness sake, my 12-year-old niece could handle this matter more
> efficiently. (Yes, I'm still actually (naively?) believing that
> Premiere Opera is attempting to deal with me in good faith, which
> daily becomes more and more of a stretch.)
>
> I've sent Ed another email asking for an explanation and, once again,
> to cancel my order and issue a refund. I'll update you after (if) I
> hear back from him.
>
> One more point: Frank, I knew about Ed's mom. When he finally emailed
> me on 6/24, he explained why he had been away for "three weeks." As a
> matter of fact, I sent him back a heartfelt condolence email, having
> recently lost my father, and understanding how difficult a time this
> must be for him. I mentioned Ed's "personal problems" in an earlier
> thread here, simply because I did not feel comfortable sharing those
> details here without his permission. Still, it's been more than a week
> since then, the email I got last night is even more disconcerting than
> ever, and, as of this morning, guess who still doesn't have his 100
> bucks back.