nUSEweb.com

>A POSITIVE SIGN (I Think)
>
> Yes. After two weeks of trying to get a response from Premiere Opera,
> I wrote again this morning, in exasperation:
>
> Ed,
> As you know, I've been sending you e-mails for two weeks, on a regular
> basis, to get you to cancel my order and, yesterday, I even left you
> voice mail, having found your business telephone number off of the
> internet. At this point, I don't want to hear any more excuses. Please
> just cancel my order, once and for all, and issue a full refund to my
> credit card. You've had my money for almost four months now and there
> is no excuse for delaying this further. Please respond to let me know
> you've taken care of the matter.
>
> WELL, I've just gotten this response:
>
> Your order is in the process of being canceled, and will be fiished
> being canceled today.
> Ed
>
> Okay, perhaps not the most detailed response ever received by a
> customer, and, true, I would have liked to have been given an estimate
> on when I should actually see the credit issued to my card, but still,
> it's a step forward in the right direction. And since Ed is probably
> as sick of me as I am of this whole fiasco, it's about all I should or
> could hope for.
>
> Once I see that the refund has been issued, I will post a final
> update. I should, at the very least, let you all know, if it turns out
> to be true, that Ed conducts his business with his customers
> honestly.