nUSEweb.com

>> I see there are some postings regarding problems with this company.
>> I've never posted to a usenet group before. In desperation, I went
>> searching the net to see if anyone else was having problems and came
>> across this group. I wish I had come across it before getting involved
>> with Premiere Opera.
>>
>> My $100 order was placed on 3/18/08. After several emails back and
>> forth, some answered, some not, they informed me that they were having
>> problems with their new distributor and eventually were taking back
>> all of the masters and processing the orders themselves again. They
>> apologized and even sent a free DVD as compensation for the incredibly
>> long delay.
>>
>> All seemed okay, if somewhat unusual. But after having seen the
>> unbelievably substandard quality of the free DVD I received (a very
>> recent concert with Fleming/Thibaudet from a BBC broadcast with blurry
>> picture and muddled sound - I still can't figure out how something
>> recorded off of TV could be that inferior and unwatchable) and waiting
>> another month with still no word about the original order, I decided
>> I'd better just cancel my order and request a refund, something Ed had
>> promised in previous emails he would be glad to do if I so desired. I
>> sent an email on 6/18 requesting just that. This is when the responses
>> stopped cold.
>>
>> After following up daily, I finally received a response from Ed on
>> 6/24, explaining that he was out of town for personal reasons (Is
>> there no one else there who can cancel an order or even respond to an
>> email?) and that he believed my order had already shipped but that I
>> could return it for a refund.
>>
>> Of course, to this day, I've received no such order and, worse, the
>> following day got an email stating that my order status had been
>> changed to "processing"!!!!!
>>
>> I forwarded the email to Ed the next day, asking why my order status
>> was listed as processing rather than cancelled, essentially begging
>> him to just take care of the matter once and for all. Now, a week
>> later, I've still received no response at all from him or anyone else.
>> Once I started asking for my money back, they seem to have
>> disappeared.
>>
>> I sent another email to Ed today, asking why, now two weeks after
>> trying to simply cancel an order, there has been no refund issued and
>> no change to my order status on their website.
>>
>> I have a really bad feeling about this. I am a first-time customer of
>> Premiere Opera and was hoping to have a great experience with them and
>> become a regular. I read some of the responses to the other thread,
>> complaining about the company, and see that some people defended Ed as
>> a gentleman and an honest businessman. I sure hope they're right.
>>
>> I'll update this thread in a few days to let you know if anyone
>> responds or issues the refund I was promised. In the meantime, I would
>> seriously caution anyone planning to do business with Premiere Opera
>> to think again.