nUSEweb.com

> I see there are some postings regarding problems with this company.
> I've never posted to a usenet group before. In desperation, I went
> searching the net to see if anyone else was having problems and came
> across this group. I wish I had come across it before getting involved
> with Premiere Opera.
>
> My $100 order was placed on 3/18/08. After several emails back and
> forth, some answered, some not, they informed me that they were having
> problems with their new distributor and eventually were taking back
> all of the masters and processing the orders themselves again. They
> apologized and even sent a free DVD as compensation for the incredibly
> long delay.
>
> All seemed okay, if somewhat unusual. But after having seen the
> unbelievably substandard quality of the free DVD I received (a very
> recent concert with Fleming/Thibaudet from a BBC broadcast with blurry
> picture and muddled sound - I still can't figure out how something
> recorded off of TV could be that inferior and unwatchable) and waiting
> another month with still no word about the original order, I decided
> I'd better just cancel my order and request a refund, something Ed had
> promised in previous emails he would be glad to do if I so desired. I
> sent an email on 6/18 requesting just that. This is when the responses
> stopped cold.
>
> After following up daily, I finally received a response from Ed on
> 6/24, explaining that he was out of town for personal reasons (Is
> there no one else there who can cancel an order or even respond to an
> email?) and that he believed my order had already shipped but that I
> could return it for a refund.
>
> Of course, to this day, I've received no such order and, worse, the
> following day got an email stating that my order status had been
> changed to "processing"!!!!!
>
> I forwarded the email to Ed the next day, asking why my order status
> was listed as processing rather than cancelled, essentially begging
> him to just take care of the matter once and for all. Now, a week
> later, I've still received no response at all from him or anyone else.
> Once I started asking for my money back, they seem to have
> disappeared.
>
> I sent another email to Ed today, asking why, now two weeks after
> trying to simply cancel an order, there has been no refund issued and
> no change to my order status on their website.
>
> I have a really bad feeling about this. I am a first-time customer of
> Premiere Opera and was hoping to have a great experience with them and
> become a regular. I read some of the responses to the other thread,
> complaining about the company, and see that some people defended Ed as
> a gentleman and an honest businessman. I sure hope they're right.
>
> I'll update this thread in a few days to let you know if anyone
> responds or issues the refund I was promised. In the meantime, I would
> seriously caution anyone planning to do business with Premiere Opera
> to think again.